State Street Brats - Madison

You did not honor my reservation. I paid $20 for a lunch reservation in their terrace, but when I arrived, the hostess said there were no open tables and that they don't reserve tables outdoors. She offered to sit inside, but there is a pandemic that goes on, we paid for an outdoor reservation for a reason. We told her we'd wait and she said she was text/call when a table opened. She never called. I have informed State Street Brats about our experience on their website. A manager named Keegan contacted me immediately, but he tried to claim that they kept a table for us, but published it because we were over 15 minutes late (both not true) and he tried to claim that the host told us a lot of things that were in direct contradiction to what they actually said. He then offered us 4 hours after our reservation. Only after I replied to challenge the claim that this was somehow our fault, he offered to repay our $20 reservation fee. Then he got angry at me and pulled the old “Who do you think you talk to” card. I would not recommend for an outdoor reservation in this facility

Great food and great service from Anika! Don't miss out on the Bavarian Pretzel sticks. Will definitely eat there again.

Wasn’t treated well by staff and wasn’t let in even though my friends were at my table

We have 3 reservations two days in a row and they canceled them without telling us and we got there and couldn’t get in for over an hour. There was no compensation or even apology for their inconvenience towards our weekend.

They have not honoured my reservation. I paid $20 for a midday reservation in their terrace, but when I arrived, the host said there would be no open tables and that they do not reserve tables in the open. she offered to put us in the house, but there is a pandemic that goes on, we paid for an outside reservation from a reason. we told her we would wait and she said she would text/call if a table opened. She never called. I have informed state street brats on their website about our experience. a manager named keegan contacted me immediately, but he tried to claim that they hold a table for us, but published it because we were over 15 minutes late (both not true) and he tried to claim that the hostess told us a lot of things that were in direct contradiction to what they actually said. he then offered us 4 hours before our reservation. only after I replied to challenge the claim that this was somehow our fault, he offered to repay our $20 reservation fee. then he became angry at me and drew the old “the ones they think they talk to” card. I would not recommend paying for an outdoor reservation in this facility