The Snuggery - McHenry

Sadly we went to celebrate a birthday, everything about it was bad. However our server was the only one working the entire patio. 8 people and two of us got the food order right away. The rest of us had to wait at least 40 minutes for our food, and the orders were incorrect or incomplete. The birthday girl was given a choice carrot cake or banana cake. She requested Carrot but he gave her Banana, he shrugged and said oh yah we have no more Carrot cake today. Needless to say we won’t be coming back.

Came here with expectations based on previous experiences at the Fox Lake location. There is plenty of seating inside and out, with views of the river. However, expectations were not met. Monday evening was not very busy with less than a dozen tables occupied. Our waiter was young but mostly attentive. An order of Italian beef and fries came out with cheddar cheese buried in the bottom of the sandwich. The broasted chicken was barely warm to the touch. When the server (not our waiter) brought the food, he knocked over a drink, threw a couple of napkins on top and walked away never offering a refill. The last plate came out and the server asked if it was a grilled or fried chicken sandwich (each in hand). It was neither, shrimp and fries was ordered. Several minutes later, just shrimp came out. When we mentioned our dissatisfaction with the food our waiter offered to get a manager. Several minutes later she came out explaining the waiter was new (or inexperienced) and she wouldn't fire him (why should she). An attempt to rectify our grievances with the food was made and we left with no intention of ever returning. If this had occurred on a busy evening I would have considered an extra star rating. It didn't though. Extremely disappointed.

I prefer Snuggery to her sister restaurant Famous Freddie's. I think the food, the drinks and the experience are better here. You are located directly on the...

Very disappointed by my visit to this restaurant!! Bad service and the food wasn't very good, I won't go back to this restaurant.

Love this place! In summer, the food outside is fun! It's on the Fox River. Served today and sat inside with a great view of the river. Eating is...