Jack In The Box - Modesto

I expressed my frustration to the person on the other end about the incorrect order, but the manager, Kayla Larson, told me she would not assist me. When I approached the drive-thru window, I had my receipt in hand as proof of my purchase. To my shock, instead of helping me, the manager called the police! Minutes later, three police cars arrived, and the officers asked me to leave the drive-thru. I couldn't believe it—three police cars for some missing curly fries! I apologized to the officers for wasting their time. One of them kindly went inside to get me an order of curly fries, while another suggested I contact the corporate office to report the poor service. I took the fries and went home, but I decided to follow the officer's advice and share my experience on Yelp and Twitter, as well as calling the General Manager. In my opinion, the manager deserves to be fired for displaying the absolute worst customer service skills. Kayla clearly isn't fit for a role in customer service, as her actions tarnished the reputation of the Jack in the Box franchise.