Elliots - North Lanarkshire

My husband and I frequented the resturant sunday 9/9/2018 5pm was allocated a table by the young waitress which may I add was very pleasant, we both ordered the steak pie one with chips one with mash. About 40 minute wait well you can live with that. About the meal presentation left a lot too be desired -b I have never seen mash pototoes that colour a very grey dirty looking, boiled potatoes must have been under the hot plate far too long but worst of all the steak pie had far far far too much bouillon totally unedible,the waitress asked us if we would like to order something else but who knows what like that would have been believe it or not I am not one who normally complains the waitress did apologize but we understand it wasnt her doing.Sorry wont be recommending your resturant ps I also work in the food industry

Poor service poor food quality. E mailed hotel on own web site and no reply. I ussualy dont complain. Won't be back!

We stay local and we have visited for the occasional function every once in a blue moon and but it's certainly not a favourite haunt, as the hotel has changed hands over the years.They now have one of my favourite beers on tap so we popped in for a couple of pints and a light bite to eat last Friday evening.First impression where is everyone? Not customers, no bar staff.Second impression friendly bar staff but, where do they keep disappearing to?We ordered a couple of cheap and cheerful burgers, think they were frozen and certainly not hand made. They were ok tastewise.Tried to order another beer when a friend arrived, again it was a game of hunt the bar staff. Other observations...The same background music repeated for the couple of hours change the **** music! A couple of big TV's were in evidence but not switched on!Toilets were pretty awful and need an overhaul.And finally, for a Friday evening the place was absolutely dead and looks as though there's nothing being done to attract punters especially the locals and families. There appears to be regular tribute nights, perhaps these are popular. Seems to me as though the owners must be relying on the income of passing trade of Japanese tourists and corporate business as I pass it every morning and there's frequently a bus coach or lots of vans etc. The bar and restaurant area are really nicely decrated but judging by some of the reviews it looks as though hardly suprising the rooms could be doing with a refresh.

Like Monica in Friends i like to categorise things, I choose hotels rather than towels. There is fancy, fancy guest, every day, and sleep fully clothed on top of the bed. The Crowwood was the latter. Bed smelt musty, was like lying on a slab, it gave you the feeling that 50,000 people had slept on it before you.I now know the origin of the phrase, `the walls were paper thin`, as I could hear the man next door reading his newspaper... I could also here him, use the bathroom, watch TV, constantly fiddle with his suitcase, snore, wake up at 6. The room felt like an old Travelodge, and imagine it was great 30 years ago, but like me, very tired now. The towels had seen better days, which to be fair matched the wider surroundings.

I was prepared, despite the reviews, to give this place the benefit of the doubt. Mainly because the office booked me in here and I had no say in the matter. On arrival there was nobody at reception so had to hunt for someone in the bar. There were no staff there either and two other customers were waiting for drinks so got up to find someone in the kitchen. The room although not terrible was not great. Pretty tired looking. Dirty in places. Scatter pillows smelt of sweat. Towels smelt of wet dog. Mattress was like it was filled with tennis balls. The doors are like cardboard so you can hear everything which is going on as people walk past. All in all just not relaxing. I would not choose to stay here nor would I come back. I didn’t try the restaurant but if the other reviews and rooms are anything to go off, I can’t imagine it would be great. There is however ample parking and half decent free WiFi.