Pizza Works - Old Saybrook

The food is good, but the service is terrible. We picked up pizza tonight. We said when we came in that we were early. The hostess was polite, but the next girl came up and told me that we were early and it would not be ready until the time indicated. I said politely, I have no problem with it, I said we were early when we got in. She continued to storm and then a young guy came out and told me that the pizza was not ready, and we had to go and wait in our car because we were too early. When we finally got the pizza, he said very sniffing, I'm sorry for your waiting. I told him waiting wasn't the problem, but his attitude was and he tied up and said I'm sorry for your waiting. That's what they call an apology. It's not the first time we had problems. Every time we order for delivery, it is at least 30 minutes late. I'm done. I gave them chances of chances. I'm done.

My daughter (8) and I love this place. Ask to sit upstairs. There is two train sets on either side of the restaurant. One train travels from one side to the other. There is a tv mounted so that you can see the real train pull in and out. There are parts of collectible trains to purchase for as little as 3 dollars. The cons are that there is only one thing on the kids menu. Pasta. There are a few pasta dishes for adults. Then the rest of the menu is pizza. Average price of a pizza is 18. The pizza is DELICIOUS!

Pizza Works is hands down one of my favorite restaurants!! I wish they would open sooner than 3:30 Monday-Wednesday....I always want to go for lunch, but 3:30 is a little too late to be able to grab a bite. Aside from that, their food is awesome :

Very funny place with Vibe station that makes it special. Service was friendly and fast. Pies were well presented and good flavors. Will be back.

This is a good pizza place with many special pies and brick oven style. I liked the Thai and the pepperoni I got.