Reviews
Up to this point, you have 4378 appraisals from 5 website(s) on hand. The midpoint valuation for Pollo Tropical Restaurant is 4.1, this indicates guests have a very high opinion of this restaurant. After visiting Pollo Tropical multiple times over the years, there have been mixed experiences at this restaurant. However, on a recent visit, there was exceptional service and a perfect meal. The staff handled order issues with grace, and the manager went above and beyond to ensure customer satisfaction. While some patrons experienced long wait times and mix-ups with orders, the overall consensus was that the food was delicious and the portions were generous. The manager explained that they were working to address training issues with new staff members. Despite some hiccups, the friendly service and quality food offerings make Pollo Tropical a go-to spot for a satisfying meal.
Reviews from various websites
2nd time I have been here and they said I had to order and pay cash. I don't carry cash...
The food was good but this location has terrible service. They messed up my mom’s order, and when I tried to order a certain drink, I was waiting forever for it...
read moreThe food is good, but it needs more seasoning and it needs to be hotter. the chicken needs more flavor. and that it is not so dry. Needs improvement
I’ve given this place a few chances of the last few months and I must say it’s REALLY coming together. The chicken tasted great today and the customer service w...
read moreI have never experienced the type of service as I did this evening. I cannot believe this chain is still in business. If going to oldsmar restaurant please orde...
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