Pollo Tropical - Feedback

Tonia was an absolute pleasure to interact. She exceeded all my expectations with her warm, wonderful personality a great customer service. Thanks for being so...

Some evenings are the journey through lines so long. But if you go to the restorer, wait is not bad. The food is always good, hot and fresh. Try the chicken sou...

Let's say for $8.00 and five wings they have a long distance to go. Of course they don't look like the poster or television. Had NO taste, very small I thought...

Stood at the front desk waiting for a good 10 minutes to help was completely ignored, then it was said that the lobby was closed at 8:30 on Saturday. Very commo...

25 minutes in the line. That's because cars just left the line. 8 minutes on the window they couldn't find my order. I had to show them my reception so they cou...

We order the family meals often in the mobile app that they provide. I ordered at 4:30pm with a pickup time at 5:00pm (that was the earliest they offered in the...

I am absolutely furious! This place is an absolute nightmare, and that manager, Mo, is without a doubt the worst manager I've encountered in years! I cannot bel...

On Monday 7/10/23. I visited Pollo Tropical on Northlake in Palm Beach Gardens,Fl, I ordered the family meal with yellow rice and black beans and a order of Pla...

The food is very good at this store. Love the chicken! The veggies in the yellow rice are cooked perfectly. Plantains are the best here. Delicious guava lemonad...

The food is always good per usual. The customer service is awful it's a bunch of. People that does not speak English or care about their job. With real rude sno...