El Pollo Loco - Petaluma

Most of the guests of the El Pollo Loco were very satisfied with the service, the average rating is 3.5.

What Jonathan Love likes about El Pollo Loco:
Some of the staff either don't listen or there's a language barrier. I've had to repeat my order multiple times at the intercom I noticed with the older staff. The service otherwise is ok although sometimes I feel like others get service before me even when I go inside and they've just shown up after me. View all feedback.

What DeathMaster436 doesn't like about El Pollo Loco:
No black beans anymore apparently. No mac and cheese even though it's on the menu. The drive-thru is top five worst five designs drive-throughs I've ever seen in my life. View all feedback.