Kazu Sushi Burrito - Saint Augustine

First time ordering from here. I ordered the Poke Poke bowl and Miso Soup. At first I was taken aback by the prices. Then my order was delivered and I realized you are paying for good, high quality food! Everything was fresh and tasted amazing! You will feel happily full after eating your bowl. I'm looking forward to trying more from this establishment.

A few things made this an unpleasant experience. I asked for the roll made like the fried one just not fried, they were very confused and said no which is weird considering its the same thing but whatever no big deal. So I hand the paper you check mark to the guy, and he proceeds to put tuna/salmon and beans, even though I ordered shrimp tempura. The guy making it was very confused, I had to tell the other girl working who then got annoyed. She took over making my burrito but instead of getting a new seaweed sheet just scooped all the incorrect stuff off. I should have left then since I knew I wouldn't be able to get over the other raw meat being put on it but decided to still try it. Well then I end up just standing there as they check out everyone else who was behind me (5 people) and once everyone else is paid then they finally get to me. I was in there for a half hour. Get home and noticed it was just dipped in grease and non-cooked. I was very excited to try this place but do not plan to be back.

I have eaten at many other locations of Kazu Sushi and always had a great experience. This was very much the opposite. I walked in and no one was out front so I waited a couple of minutes and then called out to get assistance. A lady came out from the back, visibly annoyed, never looked up and barely greeted me. I started to ask a question, but she turned her attention to the guy who had just walked in to pick up an order. Someone else came from the back and they both focused on the other customer who's order was wrong; neither employee acknowledged me at all so I walked out. I went next door to Chicken Salad Chik where I received great customer service and had my food in under 4 minutes. Customer service was completely absent from this Kazu Sushi location and I won't go back.Please hire friendly people and teach customer service if you want you business to grow.

Superb fresh fish , quality and service. Very reasonable prices. I got a fried sushi burrito and it was a little greasy due to the tempura, but the quality of the contents were amazing. Even their soy sauce is good.

So I love sushi and I'd been meaning to go in for the longest time and when I finally did about a week ago it was great they have plenty of options and service was mostly spot on defenetly somewhere I plan to frequent