El Pollo Loco - San Bernardino

I visited this location around lunch time 2/3days ago. The cashier that took our oder was the rudest. One thing I always want is good customer service when fining or ordering through a drive thru. Don't get me wrong our food was amazing. But she sucked and she obviously hates her job. Through the drive thru speaker you can tell by her tone of voice she is miserable at her place of employment. Customer service is your job title provide what you should be. Period!

The 8 pieces meal was great with rice and beans. Fed our family of 3 lunches 2 times.

I love the taste of El Pollo Loco, but this chicken seems so small lately. I remember a thicker, juicy thigh part, now, not so much. 4 stars for taste, 5 stars for service.

Never leave bad reviews , but this is the first location they staff is RUDE. when I asked a question they passed intercom to another EMPLOYEE NOT THE MANAGER the ten when I asked to speak to manager at Window manager was just as childish and rude as the rest. Didn't answer my question. Will never go again with all the negative reviews you'd think supervisor would retrain .

Ordered a classic chicken burrito combo with an order of churros. I was omw to AZ so I didn't start eating until I got rolling on the freeway to give it time to cool....They forgot my chicken in the burrito. It was just beans rice I asked for cabbage so it had that, but no chicken. I opened the foil to eat my churros no cinnamon either. I was already on the road so I couldn't go back but I was highly upset.