Starbucks - Feedback

What Scott Lawrence likes about Starbucks:
Make note that Google reviews are much higher than Yelp reviews. I don't get the super bad Yelp reviews.Large clean dining room. Music at a reasonable volume. Employees seemed friendly and helpful. Coffee was fresh from the new Brew on demand machines. No complaints. Convenient parking right outside the door. I did sense a little bit of chaos and disorganization behind the counter, but it did not impact my order. View all feedback. What Caz C doesn't like about Starbucks:
Hello Starbucks, that was not 1/2 caff 8 hours ago. And maybe you should find a way to direct cars ordering three dozen grilled cheese sandwiches OR whatever complicated **** that was to a waiting space in front instead of having them hold up the line for what? Nearly 15 minutes? That was two vehicles in a row with super long prep times. So, you took a short cut and screwed up my drink? Not OK. View all feedback.