Peet's Coffee - Santa Barbara

I like Peet?s the most out of all the big commercial coffee chains. This location is great! I always order ahead on the app, never had any issues with my drink being messed up or taking too long. I love the quality of their espresso and the matcha. And the workers/management are nice ????

The barista signed me up for the rewards program upon my arrival so I was able to receive a free drink! Thank you ???????? I'm a big fan of their coffee's and teas ????

This review is specifically for Marilyn (I think is her name. She has long brown hair and is in her early 20s). I was having issues with the Peets app and connectivity and wanted to redeem some points and a coupon I had. Marilyn tried to help me but I had no reception, so she helped me out with redemption on my drink. The manager (I think) with glasses overheard me talking about it to my friend and asked me what had happened, then went over and spoke to Marilyn about it like she shouldn?t have done that. What?s so sad is that Marilyn did a great job, helped me out and I would have definitely stopped by this Peets when I pass through SB again. But the manager (or lead, whoever she was) listening in to my conversation and then talking to Marilyn about the situation made me feel what she did was wrong, when she was trying to make it right. Please give Marilyn a shout out and a raise. She?s great!

I'm normally a Starbucks guy so I went to the Corner Bakery across the street from this shop to get a latte. When the machines were broken I walked across to Peet's and I'm glad I did. Peet's coffee is smoother than Starbucks and it was a pleasant place.

I love Peet's coffee for it's bold drip coffee selection, as well as the solid espresso based drinks. This Peet's is no different in terms of the quality of its drinks. However I think the customer service could be improved when placing an order in-person. I used to feel welcome coming in to the store up until recently. The lady who appears to be in charge has not been as friendly nor welcoming to me as a paying customer on several recent visits. It has come to the point where it almost feels like she's doing me a favor. I will say that this is isolated to her as the other staff are much friendlier and welcoming. I will update my review if the service improves.