Chipotle Mexican Grill - Santa Monica

I visited this restaurant on Saturday, and it wasn’t overly crowded. The Wilshire location is very comfortable and clean, making it a great spot to stop by while returning home from grocery shopping at nearby stores, including Whole Foods. I also found the staff to be friendly and efficient. The spice containers were well-stocked and clean, which is not always the case at other establishments, if you know what I mean. There’s a small terrace with nicely separated tables, which is perfect for those still being cautious about COVID.

This Chipotle is usually spot on with their service, and I rarely have to wait for my order. The quality control is impressive.

"Pro tip: If you ever have a great day, don’t come here at lunchtime. The poor customer service and the numerous items they are out of stock on will quickly bring you back down to reality."

The guac is spoiled every time i eat here. that doesn't happen with any other chipotle i go to. super disappointing.

I ordered on the app and received our order quite quickly. All 3 orders were missing major ingredients including cheese, lettuce, sour cream, guacamole that I paid extra for. Tried calling and sat on hold with robobot auto line and finally walked to restaurant only to be greeted by rude employees and am now on hold with corporate because apparently the store doesn't want to deal with the fact that they missed multiple ingredients. I still don't understand how that happened. I looked at the receipt and all the right ingredients are on there. I was already upset as I am home sick and just trying to get my family fed easily and quickly but the rudeness of the employee staff set me on fire. Oh and did I mention im still on the phone with the number the store gave me to call yep 40 minutes in and still waiting.