Chatime - Scarborough

I tried the milk tea at this restaurant and found it to be delicious and prepared quickly. The service was friendly and efficient.

I ordered two drinks through DoorDash, but they did not come with straws.

This misunderstanding left me puzzled as the option to customize my order seemed pointless if sugar was already included by default. This lack of transparency not only contradicts the purpose of asking for dietary preferences but also creates a negative experience for customers like myself who are conscious of their sugar intake. It is crucial that in cases where a customer requests a sugar-free drink, staff make it clear if there is any inherent sweetness in the default preparation. This simple communication can prevent misunderstandings and unnecessary waste of resources, such as having to discard a drink that does not align with dietary needs. I believe in providing feedback to help improve customer experiences, and I encourage you to reconsider your approach to accommodate customers with specific dietary requirements. Improving communication and clarity in this area will enhance the relationship between your restaurant and its customers. Thank you for considering my feedback, and I hope this will be helpful for future customers.

We had a $5 TOTM (large) golden aged milk tea and a $7.6 large QQ strawberry juice. The QQ strawberry juice didn't have as strong of a strawberry taste as we expected. It was a typical bubble tea

Shrinkflation is real! The regular sized drinks are super small now and their large size is what the regular used to be! Prices are also increased so you're paying way more for less. Thank goodness the drinks are still tasty, just wish their portions were bigger. The staff are friendly enough but they don't smile at all. Very disappointed in the value now.