Crowne Plaza Jacksonville Airport/i-95n, An Ihg

The average evaluation of 4.1 shows that the customers have been very satisfied with the Crowne Plaza Jacksonville Airport/i-95n, An Ihg so far.

What C Thomas Hicks III likes about Crowne Plaza Jacksonville Airport/i-95n, An Ihg:
We arrived to find our reservation was not in the Crowne Plaza records and our reservation for which we had already paid could not be honored. The assistant manager, Ms Phelps first assured us we would have a room a room at the same rate we paid, and proceeded to locate evidence of our reservation. She went over board and finally (an hour later) located evidence on my phone to confirm we had made the reservation. She... View all feedback.

What Elizabeth Elder doesn't like about Crowne Plaza Jacksonville Airport/i-95n, An Ihg:
I’ve been staying at IHG hotels for years. But this hotel was very disappointing. The hotel deleted my reservation before I even arrived without informing me. When I arrived I was told they were booked. Then when they “found a room,” they didn’t honor the price I booked it at. This is a reflection on management.Also, the hotel is under some type of refurbishment, and at one point the fire alarms went off while we wer... View all feedback.