Reviews

Overall Total Score
4.2 out of 5
Impressive | 1281 reviews

What User likes about M&s:
had lunch in the caffe above, cheap eating, good portions and beautiful coffee. what really deserves to be mentioned are the incredibly friendly and attentive employees. not only that the one complicated order got perfect, they took the time to talk to my daughter. I have not experienced this level of friendly service for a very long time! a special mention for jayne and vicky on the cash in the caffe, to the dame th... View all feedback. What ScootsBirmingham doesn't like about M&s:
I stopped in for coffee after shopping, and although the queue wasn't too terrible, it took a very long time to get served. The woman working the counter was handling everything on her own, from taking orders to processing payments to making the drinks. The coffee and chocolate drinks were tasty, but the service was extremely slow. I may not be coming back to this place. View all feedback.

Reviews from various websites

Tripadvisor
3.1 ★ from 27 reviews
pairish2018
10.02.2024 - 16:29

We visited the M&S cafe at Shirley today. The staff were good and the service was quick. My husband had an email about a new menu so we decided to give it a try...

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JulieE18
10.02.2024 - 16:29

Visited M and S cafe in Solihull today..how disappointing. There was no ambience..tatty table and chairs scruffy,decor poor and the chicken salad sandwiches wer...

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pamlut30
10.02.2024 - 16:29

We really like M&S food, we do buy quite a lot from there. I went and bought 8 reindeer steamed buns because they looked very scrumptious indeed. They cost £7.5...

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Ambassador472191
10.02.2024 - 16:29

What a shame, coffee now in tiny cups bread roll now extra with soup, no saucers , short staffed. Come on M &S your USP is quality !....

dabernster
10.02.2024 - 16:29

I have tried several times to get a good cup of coffee here but it’s always luke warm and doesn’t taste good either. I don’t like the new system of ordering on...

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Gastroranking-it
3.4 ★ from 10 reviews
Rach
05.05.2024 - 00:41

Service was awful. The new machines for ordering are supposed to speed things up but the system just doesn’t work. Ordered a toastie cold drink and cake. Toasti...

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keith
05.05.2024 - 00:41

When shopping in Marks and Spencer we always have coffee in the Coffee shop the coffee is very good the Staff are always very nice and pleasant a good place to...

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saeedabaig
05.05.2024 - 00:41

I enjoy shopping at this M&S store as the car park is above the store. As you walk out of the store you can walk straight into Mell Square which have plenty of...

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Stephanie
05.05.2024 - 00:41

deals and deals everywhere!! i shop and collect from the back door. it is amazing!!! Thank yo so very much

ScootsBirmingham
05.05.2024 - 00:41

I stopped in for coffee after shopping, and although the queue wasn't too terrible, it took a very long time to get served. The woman working the counter was ha...

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Menulist
4.8 ★ from 5 reviews

A fair sized store, easy to navigate. The cafe is very nice but gets very crowded at peak times but food is delivered fairly quickly. Everything is always very...

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had lunch in the caffe above, cheap eating, good portions and beautiful coffee. what really deserves to be mentioned are the incredibly friendly and attentive e...

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first visit in a m and s caffe since märz. early in the morning, so very few customers. but tables well spaced, different entry and exit points and as always su...

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shopping for T-shirts and pants for my man, apart from 1 T-shirt that was not available in its size, we have everything he needs. we also went to the food depar...

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Love

Facebook
5.0 ★ from 1 reviews
Google
4.0 ★ from 1253 reviews
Gastroranking-uk
3.0 ★ from 24 reviews
Int Restaurants
4.2 ★ from 1230 reviews

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