Dunkin' - SOUTHINGTON

Shy was great! I had a smile and she was very polite! great staff, good workers, excellent customer service!

I come here most mornings and the man that works there is super kind. Today the line was into the road so I decided to go inside. There were 2 other customers in there. One already ordered and one picked up an order. The main register was closed and the sign said to go order at the drive thru register. I stood there respectfully for several minutes and was completely ignored. Once the drive thru worker wasn’t with a customer at the window I asked if I was able to place an order and she said yes one minute and I replied with, “No problem.” Then another employee mumbled, “Not when we’re busy working.” I was so taken aback. I explained that I was making sure that I was standing in the right spot to order. Of course the employee had nothing to say to me to defend her rude comment. I left and definitely won’t ever go back there because 1. I was not rude at all and being very patient. I could see that they were busy. 2. What’s the point of being mean to me? I’m a paying customer just making sure I could even place an order inside. If they were short staffed or their system was down and it was too much to order inside I would’ve kindly just went through the drive thru or went somewhere else this morning. So overall, if you would like to be greeted with a kind face to get a cup of coffee at 7:30 am don’t come here :

Excellent service! Friendly and knowledgeable employees, very impressed. Fresh coffee and great bagels! I will definitely return to this Dunkin.

Dunkin dounuts coffee is good. The only thing that would make their coffee better is if the lid was on my coffee.

Clean, friendly staff, clean bathrooms, handicapped ramp from parking goes through drive-thru lane so you have to wait for cars to go through if you need the ramp.