Donatos Pizza - Springfield

I grabbed some lunch while running errands today. I ordered the steak sub online and picked it up at the drive-thru window. The food was ready on time, and the staff was friendly at the window. I didn't go inside, but the drive-thru area looked clean. The steak hoagie-style sub was hot and had a good cheese and onion flavor. The bun was fresh and warm, and the patty and gravy had good flavor. Overall, it was pretty tasty.

I do not recommend this restaurant. I paid $32.00 for a burnt mess and will not be ordering from here again. Additionally, the food was cold when it arrived after an hour of waiting. This situation is truly unacceptable. However, Chrissy was able to rectify the issue and was very professional. I understand that times are tough with COVID-19 and staff shortages. I will update my review to 5 stars.

Just ordered a calzone with double extra cheese, 6 piece BBQ boneless wings with ranch, Big Don Italian sub hold the banana peppers and the tomatoes, and a Ham and Smoked Provolone hold the lettuce, tomatoes, and onions with the special instructions requesting the dressing on the side. I didn't get the ranch for the wings and the dressing was still on the sub. The only reason why I'm giving a 4 star and not lower is because what I did get tasted good and Jennifer was friendly and ensured I had my order in my grasps when my dog got too excited to see someone new. I used to work at a very busy Donatos and worked a lot of late nights so I understand the stress that comes with the job but the mistakes from this order happen every time I order from this location. This is just the first time I'm saying something (I don't order from here often, maybe 3 times in the last 6 months)

This is my favorite pizza chain. The pizza is always delicious and my order is always correct, even when it's complex. Just be aware that your order may take some time on busy nights, which is typical for pizza places on weekends!

I don't recommend this place. I paid $32.00 for this burnt mess. Will never order from here again. Plus the food was cold upon arrival after an hour of waiting. This is seriously ridiculous.EditChrissy rectified the situation and was very professional to me and the situation. I understand times are hard with COVID19 and staff shortages. I will update this review to 5 stars.