Chuck E. Cheese

Trampoline area (there are 3 trampoline squares inside): $15 with any game purchase or $25 without a game purchase. Your child(ren) will get a wrist band and a pair of non slip socks (they 're required in order to jump). unlimited jump time must be UNDER 52 ..... this is NOT posted on their menu/pricing sign (above the registers). We found out about the height requirements after we paid and went to the trampoline area (which was locked most of the time). Their staff was not informing the customers of this rule either, so they ended up having to refund people because their kid was over 52 .I know the trampoline area is new, but they need better signage at the registers for the height requirements. And also, a sign at the trampoline area on when they are going to unlock it (since it was locked most of the time) because it seems like they were just randomly opening it up whenever they felt like it, then closing it up. Maybe a sign that says we will open at x:xxpm for our next xx minute jump session or something like that! When we first got there we asked the staff could they open it, they would say I don 't know where the key is or hold on and pretty much ignored you after.

Growing up going to Chuck E Cheese, I didn't expect much. However this place just had a grand re-opening and it was really fun not only for kids, but also adults! I think I played just as many games as the kids did. The tickets are now e-tickets that save to the game card so that's much easier then the old token and physical tickets model.

I had my daughter’s first birthday party here. First I want to start off on how dissatisfied and disappointed I am with the service and overall experience. I reserved my party from 3-5 pm I asked the workers how early i could come to set up they told me 2:45 which is the time I came in to set up , but the other party right next to me had to same party time but they were setting up around 2:20 pm because I was watching them setup wondering why I couldn’t set up early as well since my table was ready also . Which i think is unfair because why should another party get 30 plus minutes to set up and i only got 15? Also i reserved my party 2 months before hand and i had a bigger party 15 kids and about 30 adults . They told me they were not going to be able to have the food ready within the 2 hour time frame of my party ? I ordered originally 14 pizzas and 4 kids pizzas as well as some appetizers. I ended up only ordering 6 pizzas because they said they could only get ONE out at a time . How am i coming to a party where i can’t bring my own food and you bring out the pizzas one by one so not everyone could eat together and by the time we got our food it was 4:40pm and my party was over in 20 min. On top of that they forgot 2 pizzas that i had to get refunded for . Also they did the birthday show at 4:45 and by then i couldn’t even open the presents for everyone to see. I spent a lot of money on this party and didn’t even get anything out of it really . None of the kids could eat together nor adults, my pizzas were forgotten , they couldn’t accommodate or do anything . On top of that the manager was very rude and just simply didn’t care that the food wasn’t gonna be ready . I didn’t even get the party hats that came for the kids that came included with my party . And also it would be nice if i spent 1000 dollar plus they couldn’t let me know i can redeem points for future visits , a business like that should be doing these things to help customers . It’s a point for every dollar ? I could’ve made plenty of visits after . I’m overall disappointed with this experience really sad because it was my daughters 1st birthday and i couldn’t even count on the business to make sure their end was good, I could’ve just brought my own food at that point

I'm honestly surprised, the pizza is actually pretty good stuff. Well lit and not outrageously noisy even with a full house.

I was extremely disappointed with the level of service we received from your staff specially your manager and another staff member for my son birthday party.