Firehouse Subs Grant St - Thornton

I ordered a sub for takeout without deli mustard. First of all, it took 20 minutes to receive my order, and when I got home and took a bite, I found deli mustard all over my Hook and Ladder sub. I called to address the mistake, but I was told I would have to go back to the restaurant to fix it, which I declined. They said they would send me a coupon for a free sub, but I will wait and see if it actually arrives. Additionally, I noticed there was no pickle included. Overall, I give this place an F rating. I usually go to the location on 144th because it is much quicker and they deliver what was promised.

I frequent this firehouse restaurant often. The atmosphere is always great, but I had to deduct a star because sometimes when I place an online order, it is either ready 5 minutes before or 5 minutes after the estimated time, resulting in a soggy sandwich on occasion.

I am extremely satisfied with the customer service at this restaurant. We came for lunch and my son accidentally dropped his sandwich on the floor. The staff was kind enough to quickly replace it for us. Everyone was friendly and the dishes were delicious.

For some time, everything is good. as always, they've screwed up my orders lately. Unfortunately, the last two times I was here, you were wrong with the order. I think I could take a little break now. if they're double check here, they're commanding.

Really great place! best gluten-free sub I ever had and I am added to the hook and ladder the best sandwich ever with paprika gurken and green paprika free! so a deal. and very friendly staff!