Reviews
As of now, there are 6059 ratings available from 5 website(s). The mean score for Steak and Shake is 3.7, implying that the vast majority of its guests was satisfied with its service. The restaurant in question has received a mixed bag of reviews, with some customers complaining about the lack of customer service, cleanliness issues, and rudeness from the staff. On the other hand, there were positive comments about the food quality, especially the hamburgers, and the exceptional customer service provided by some employees. Despite issues with ordering on kiosks and waiting times, many customers appreciated the overall dining experience and found the prices to be reasonable for the quality of food provided. In conclusion, while there were some hiccups in terms of service and atmosphere, the general consensus seems to be that the food quality and customer service ultimately prevailed, leading to mostly positive experiences for diners.
Reviews from various websites
This was the first time I've ever been in a steak 'n shake! It was wonderful!! Everything was great from food to amazing staff! Great job! I'll come back every...
read moreSuper impressed by customer service. We went to eat after a terrible restaurant experience on 1/15. Male Server was very polite, helpful and efficient. The food...
read moreCan't do much about experience or service as we go through while Missouri. That said it was good food at a reasonable price and something else. I'd stop. My fam...
read moreLove this place. It is very cheap and very good. Diner style food and decor. Burgers are great and also the shoe-running pommes are. Prices have risen slightly,...
read moreFood was good. My wife and family had never eaten here or even seen one since they aren't in our area. The food was what you would expect, but the customer serv...
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