Cold Stone Creamery - Twentynine Palms

Worst place I have ever been to. Very poor customer service. Employees in the back room on their cell phones while customers wait in line being ignored. When friends of Employees come in to the store they instantly get waited on. A bunch of kids unsupervised. It's hard to support local businesses when they have poor customer service and management doesn't seem to care. Three times it's been this way. Never again.

I went this evening at 8:58 P.M. to get an ice-cream. This web page states it is open until 10:00 P.M. I walked in and saw four customers in line and went to proceed to the counter. A young worker approached me and said they are closed. I mentioned the time on the web page which she then wanted to see my phone and the time for herself. After seeing it she said again their closed. Definitely not a friendly atmosphere.

Ordered a cake a week prior with a pick up time of 1030am. Arrived at the store around 1050, the cake was not done (not even started). I suppose there is no point in pre-ordering to save time. Once they brought out the cake around 11, only half the requested message was on the cake....in the wrong color. He said that he couldnt fix it, but after we asked to see the manager (who wasnt in) the writing could magically could be fixed . 1110 this is the final product . Still the wrong color. The ice cream is good, the cake was decent, just expect minimum quality

Yummy treats, friendly employees and the cleanest, most updated business in town. Visiting Coldstone, Rocky Mountain Chocolate Factory, Surf City Squeeze and 29 Souvenirs and Gifts is like stepping into a little slice of the city here in the desert. Thanks for setting the bar high and providing quality to 29 Palms!

Whenever I go to cold stone the staff is always bright and cheery. The guy that served me at this location didn't respond when I said hello, he just stared at me, and then bluntly asked me what I wanted. He was giving me weird looks the whole time. There definitely could have been more toppings on mt ice cream as well. I tipped the dude because I felt bad. He seems like a miserable person or maybe he doesn't enjoy his job. He was a tall blonde kid with beady eyes.