Panera Bread - Union

We were the only customers inside and had to wait almost 10 minutes for someone to come to the register to get our order. An employee saw us standing at the counter and did nothing! We could hear the gaggle of employees standing just around the corner but no one did anything. The very poor service was extremely disappointing considering how good their food can be.

This is the only location that I go to in Kentucky! Every time I have gone to get food the staff has been extremely friendly, and the food is amazing. Although they may be short staffed, they still provide excellent service. I have not had a bad experience and I would highly recommend!

This location is convenient and easy to get to, the staff is friendly and although they may be short staffed they manage to get your order to you quickly, and the food is delicious! Highly

What to give a shout out to Lexie at Panera. I stop by a few times a week and she is always so pleasant. Wonderful to see her positivity and kindness.

I am, quite literally, the most disgusted I have ever been in my life. I came to this Panera location with a friend for lunch today. I ordered a cookie with my food to bring home for later. There is a significantly sized hair in baked into this cookie. I only saw it from the inside of the package when I was about to eat it. I am so upset, disappointed and grossed out. Things happen, but I promise someone wouldn't miss this if they paid attention to the food they packaged for customers. The service was also very cold. I ordered a drink and was treated with annoyance as Panera removed self-serve cups. Do better guys. Last time I ever do business here.