River City Grill - West Chester

Prices were too high for the food received. Food was cold. There was only two other people in restaurant. Service to detail was non-existent. Sent my food back because it was cold and it came back without all ingredients. When I told the waitress I just got a sorry and an offer of a free dessert. I didn't want dessert, I wanted a good meal for$25 dollars. Will never be back.

This place has seriously degenerated, we've seen it coming. The menu changed, then was revised, then changed again. Nothing tastes good. The food is bland, the drinks are short poured and overpriced. The one quality food item is the burger, but for 15 bucks I'd say it better be good. All the staff we'd gotten to know over the many many visits we'd made here over three years or more, are gone. They've been replaced by robotic rank amateurs with no concept of how to treat customers. There is one shining exception to this, and her name is Debra. So if you do come here, if you're lucky and Debra is serving, get the burger and a beer and you might have a decent, though costly, experience. If she's not there, just leave. Go across the road to Stone Creek. Even if you are staying in the hotel. Trust me.

This place looked great, and the bar area was bery appealing, so we decided to stop by. However, I was unfortunately a bit disappointed. With such a nice hotel, Im surprised my meal was so meh . The place was empty and even then the service was very slow. Ordered a burrito bowl. Bowl came out with all the ingredients separated into piles, salad on top and very hot corn, beans and rice underneath. I mixed it myself, which was fine. However, while eating it, I could pinpoint the brands for some of the food, and everything aside from the steak (a bit fatty, but good) tasted like it was microwaved and dumped onto the plate. I could have made this at home! Was hoping for a nice bite, but honestly not worth the money for the quality. $75 for two of these and two soups? Will not be back or recommending.

Poor service Bland food Considering the nearby options within walking range (Mitchell 's First Watch) why would anyone choose this hotel trap Next visit I will not come back.

Service is so far below standard. No focus on food. All booze and bar with no attention to seating a customer, taking an accurate food order. No check back. No return with second drink order. Etc. this only exists because of captive hotel clientele and NOTHING else open after 9. Really sad