"Visited at lunchtime; it was busy, but not that busy It took a half hour to get to the cash. The person taking orders seemed to be chill, so chill that they contributed to a long wait. When we finally ordered, it was a pleasant experience. Because you pay first, you must leave a tip before being served. I wish I could get my tip back.We were in a bit of a rush, driving to see friends before hitting the road again, the wait to order was long, but it was a sunk cost by the time we ordered, or so we thought. When we sat down to wait for our food, four tables had ordered before us. We didn’t get our food for another 45 minutes, 1 hour and 15 minutes to get soups and sandwiches.We finally asked about the wait, indicating that we had a schedule we were trying to keep. The only thing the staff offered was to pack up our meals to go. We were with two kids who ordered chilli; by this point, they were starving and asked if they could at least get their food sooner. Read, please spoon chilli in a bowl and bring it to the table. They refused, saying that they do one order at a time, a good rule in principle, but not when the people in the kitchen are moving in slow motion.We finally got our food. When it came, we asked for water, but they never brought it. One of the bowls of chilli was cold; the other was hot. We ordered cheese on top of one bowl of chilli; it did not come. Also, the chilli was more like a vegetable soup with a few beans than a chilli. We ordered an Asian dressing for a side salad accompanying one of the sandwiches; we got a ranch dressing. Maybe the kitchen decided to punish us because we complained. The food wasn’t terrible, but the service left a bad taste in our mouths. I would not recommend the Tall and Small Cafe, and I won’t be going back there."