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Contribute Feedback What User likes about East Side Mario's Cambridge:
this is the first time that I had a bad experience with east side marios. I've been here several times, we had a great time. but today, waitress with the glasses, she did a completely rude behavior. at first she had no interest in our order! she does not even come to our table to hear us. we called several times, she says it's gonna be there and not show up. the pasta level! for cheese or supplements it was no matter... View all feedback.
What User doesn't like about East Side Mario's Cambridge:
We had reservations for 5:30 and were accommodated promptly. The experience went downhill from there. We waited an hour and fifteen minutes for our food. The food was not up to standards, my veal was greasy and overcooked. My wife’s pasta was undercooked. I felt sorry for our waiter who was trying his best, but the whole operation seemed to be poorly organized! It seems that take-out service takes precedence over tab... View all feedback.
Great food as always and great service! Always enjoy going to, never disapointed!
Our server was excellent but it food took forever and was cold. We ended up just taking it to go.
Quality and taste of the food is really good. Good customer service. Must try.
Service ws fantastic! Food was brought yo our table in a timely manner.
Had a reservation come and say they didn't know I had a service dog so they didn't have a table for me. But there were no tables of any kind in the restaurant and it was clear that they had forgotten the reservation. The service dog does not need any special place or space, they are trained to wherever. There was a huge party that came before us, they didn't have enough cups for drinks, so we waited about. 35 minutes for a drink, then they put them in a few goggles, good. We waited a total of 2 hours for food that came out cold and salty. The server did the best they could, but the kitchen couldn't hold. Very bad planning on management parts to control the river of the restaurant and also keeps Skip the Dishes and Uber esse going, while the rest of the restaurant sat without food. They took 20% off the bill and removed a dish that was not eaten at all, but the whole experience for my 6 years old birthday was ruined and she went in tears. So if you make a reservation, do not count on them recognition or keep it.
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