Images
Contribute
Reserve now
Feedback
Contribute Feedback What User likes about Herons:
excellent presentation and service. the food is presented artistically on plates that are even handmade artworks of visual arts. we have the weeping and enjoyed it very much. highly recommended if they have 3 hours to wee and din. with a few small modifications, my meal was vegan View all feedback.
What User doesn't like about Herons:
The Umstead boasted an elevated high tea with harpist and exceptional pastries. That was not our experience. They have only 3 tables dedicated to high tea and the harpist sits off to the side and takes lots of breaks. The sandwiches seemed pre-made on stale bread and the desserts were winter inspired when it was the height of spring (late May). Where were the local strawberries? Coffee flavored macarons with tea? Bet... View all feedback.
To be honest atmosphere is excellent! I was speechless, the presentation of dishes spectacular!I think biggest area they should work is customer service! Starting with a host. She assumed that I am a Mrs of person I was attending dinner, however gentleman was my business partner ! This is highly unprofessional to make assumptions that I am a wife of a person I am coming with for a dinner!!!! That irritates and have unpleasant experience because they put you in very uncomfortable situation!!!! And number two server’s definitely had knowledge about food but they were standing over our shoulders and looking from corner if we finished our meal! I constantly see minimum 5 servers sneaking on us from the corner!!! I felt that I was out under microscope and that someone always looking at us!this makes you very uncomfortable.they rush you to eat and try to attempt take plates from you when you haven’t even finished! So unprofessional! Also if they are so highly trained they should know by placement of table silverware if I completed my meal or not! Four times they tried to grab a plate before I even finished it . Again as I said amazing food, quality of food and atmosphere but customer service should be improved
Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5
Such an exquisite dining experience to celebrate my birthday with my dear college friend. Each course was delicious and the service was excellent! Lovely restaurant! Wonderful atmosphere! Look forward to going back! Food: 5 Service: 5 Atmosphere: 5
Went for a wedding. Food and drinks were great! Food: 5 Service: 5 Atmosphere: 5
Service: Dine in Meal type: Dinner Price per person: $100+ Food: 4 Service: 5 Atmosphere: 5
More information
QR-code link to the menu
