Coffee Republic - Dartford

The customer service at this restaurant was extremely poor. My mother ordered a cappuccino for herself and a caramel latte for me, but the lady at the till laughed at her in front of everyone. When asked about her behavior, she made derogatory comments about the coffee order, saying it was "over the top" to have different flavors. It was just a caramel latte, not a complicated order. It is not her place to criticize what paying customers choose to order. Additionally, she was the only staff member not wearing a nametag, making it clear that she did not want to be identified. I will not be returning to this restaurant.

Great service friendly staff and they allow you to sit and chill as long as you have brought something there’s no hurry for you to leave The coffee is excellent the food is very nice too I would highly recommend this place

Made a visit to this store for the first time today and I wish I never. They were quick to serve us, but then we realised what was happening. Serve everyone quickly and then make loads of people wait…the orders were piling up, people were grabbing anyones orders, as there were no names taken. Clearly couldn’t handle the amount of people coming in. We ordered a coffee, milkshake and a toastie and waited over 20 mins, just standing there in a tiny space (no social distancing at all… . I got my coffee after 10 mins and the milkshake took another 5 mins. Then we were asked what toastie we were waiting for after handing what was ours to someone else who grabbed it. We then waited another 10 mins for this and other toasties were being handed out to people who were served after us. When I asked the young lady if it was coming she got attitude with me and said “it’s in the oven…” no apology nothing and when we finally got it, there was no apology at all. Absolute bunch of clowns, with no direction or system. Not a care at all. I work in the catering industry and if my staff ever treated customers like that they would be on their way out the door.

Visited today, staff very friendly despite the social distancing measures in place, I would return for the sticky orange chocolate cake, delicious!

On my last visit I was served milk for coffee in a washable cup. This time in an espresso paper take away cup (I was drinking in). Don't they get that the public likes companies that at least try to avoid one shot products.