Reviews
Overall, the reviews for this restaurant paint a picture of subpar service and inconsistent food quality. Customers have experienced long wait times in the drive thru, missing items in their orders, and expired or poorly prepared food. One reviewer even mentioned encountering disrespectful and unprofessional behavior from a cashier. Despite some positive notes on the taste of the food, such as the delicious classic chicken tostada, the overall experience seems to be marred by issues with service, cleanliness, and attention to detail. It appears that this particular location may benefit from improvements in order accuracy, customer service, and overall restaurant maintenance to provide a more satisfactory dining experience, generally, El Pollo Loco receives a rating of 3.2 on average.
Reviews from various websites
Went to drive thrown and ordered a double tostada salad without rice half chicken flour legs and thighs with a side salad and mash paid and made me park on boar...
read moreI love Pollo Loco, but I'm done with this side. Product sub par, waited almost 30 minutes. Order seemed lost and no recovery action was taken. Could use securit...
read moreOrdered a salad a today . The dressing I was given looks and tastes expired . Pretty much liquid like milk . Wonder if they are skipping the times they check th...
read moreI ordered chickens 8 pieces chicken only leg and thighs. Chicken are very dry, only the top piece is decent. Service horrible, counter person Arely is very rude...
read moreThis Pollo Loco has many workers. Recently I went to Pollo Loco with my husband and daughter. While my husband named our order by driving through the cashier? L...
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