Pollo Tropical - Fort Lauderdale

Food was great but the staff could be a little nicer and more attentive when people are ordering. The person who was taking our order hardly heard us and was a little too soft spoken that I needed him to speak up. Otherwise like I said, great food.

Stopped in for the wings I stopped by yesterday and by the time I reached to work it was too late and I discovered the wings were burnt came by the next day and this time I returned them immediately it was not giving what the picture displayed I deem it false advertisement. Do better. 5 wings for 7.99 plus tax and you burn them?

I have given this location so many chances but today when I pay my hard earned money and get bad product with even worse service while waiting 15 minutes in line for this. Today I tell you stay far away from this location. From pan handling bums everywhere while you wait 15+ minutes to get really rude workers with terrible food. I had the pleasure(not really) of Juana who could care less that they give less than a small portion for a large. When the manager heard me, all she did was add a cup of rice. I have never been more insulted and have to pay for it. I 'm not going to complain there because they don 't care. Stay far away. This place is literally the pits!!

So conflicted always about coming here. 5 stars for food always fresh, well seasoned, decent sized portions, and healthy. The rice is flavorful, the chicken is never dry or over cooked, the sauces are always good and add variety to what I always get. 1 stars for service I have mixed experiences with the cashiers. Some are friendly. Some are tired. Some look like they hate their job. I think a large amount of their stress comes from the fact that the kitchen staff seem to be inefficient compared to other stores. It seems like no one knows what they are doing. They are always walking all over the kitchen area to complete even a simple order vs Chipotle where it?s an efficient team where each person only does one or two things. I don?t know if it?s a training or management thing or how this kitchen area is laid out but it always takes a long time to receive food. This order took more than 15 minutes even though there were only two people in line before me. The drive through similarly takes such a long time. This is supposed to be fast casual food. It really is great food but I can get food faster almost as fast at a dine in restaurant.

Empanadas were cold inside from being thawed or frozen and waited 20 mins in drive through. Poor service and slow