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Contribute Feedback What User likes about Diplomat Prime Steak Seafood:
We were treated like royalty at this restaurant. The service was exceptional and the food was out of this world. I highly recommend dining here. Be sure to try the grilled octopus and Maine scallops. View all feedback.
What Matthew Koza doesn't like about Diplomat Prime Steak Seafood:
They don't answer their phone. I've tried to call to update my reservation (which OpenTable will not allow me to update due to party size) daily for the last 5 days, left voice-mails each time and no one can be bothered to return my call. They have an option to contact the hotel for assistance and the hotel staff simply reroutes the call to the number no one answers. View all feedback.
Thoroughly enjoyed our meal 5 stars for meal, experience and service. Best seafood and steak in Broward. Well be returning very soon
All I want to comment on is costumer service. My family, 4 adults and three young kids. Took a 5:30 reservation (get in early and get out with kids) This very nice steak house is held in a kid friendly hotel, so kids are welcomed, but the do not accommodate them well. No kid menus and kid drinks/cups. (But, we assumed that going in)We were the FIRST table sat in the restaurant, we ordered promptly to get the kids fed. Our apps came out timely, but 1 hour and 45 min later after I watch about 3/4 other tables sit and order after us get there food first.I did make a comment to our waiter about the delay, he said he’d have the manager come and talk with us. But, our food came out shortly after and the manager never stopped by.My frustration is that the manager never addressed our table. I watched the manager actually round on surrounding tables and ask about the service, but not ours.I also noticed after I made a comment, the staff stopped rounding on us as well. We spent over $800 at the restaurant and was super disappointed at how they handle the situation. We travel to this area often and won’t be returning here.
Good service, average eating for a high-end steakhouse.
Impeccable service as one would expect. Ambience was nice. A little noisy with some larger parties nearby. The food was incredible. Worth it.
Absolutely the best! Diplomat Prime never disappoints. We had trouble with our reservation and hostess fixed the problem and got us seated! Then we specifically went here as we have done before for the A5 Wagyu beef and it was not on the menu. We asked our server and he's like yes we have it it's just not on menu right now.....how many ounces would you like!!!!! We had a person with peanut and tree nut allergies and they made us so comfortable with all the choices we made and actually gave her special chef made chocolates!!!!! that was safe for her for dessert since the other options were not Totally recommended
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