"Please pay attention to the work of the waitress-administrator Nastya, who spoiled our vacation and therefore we left early. Although we arrived late in the evening. The reason for the review before leaving was asked how else to stay at the pool from 12 to 16 on Monday, if the check-out is at 16, to which Nastya replied that you can either pay 300 UAH per person or order I quote anything, you can pizza and something else and then it will be 100 UAH per person. The day before departure, we approached her with an order, to which Nastya announced a new version: you need to pay 3000 UAH for a banquet (on Monday for two .... and another 100 UAH for a pool .. after of our refusal, this woman changed her face and began to be rude, and I quote what did you think, this is the level of the establishment, I 'm not interested in your order for 200 hryvnia per person, throw the menu so that we still think .. When we were indignant at the tone and they said that it was not the level to communicate with guests like that, she asked a question, I quote Why did you even come here? ... To be honest, we have never met such an ill-mannered administrator who allows himself to be rude and evaluate guests with a bill for food. We came to take a break from the war, just to get some sleep, we live near the war zone, but in the end we got a lot of negativity and unnecessary stress, which we had enough . If the administrator was a smart woman, she would initially provide reliable information and the question was settled, because the response is for rudeness, and if the hotel values its visitors, then they offer an alternative so that people recommend and return again. We also saw more than once during the days of our stay how this woman refused to serve people under the pretext. heavy workload although in fact there were not many people at all. The assessment is solely due to her, and besides this, the level of the institution is made by the staff, so draw conclusions. Rooms: Clean, comfortable rooms"