American Queen Voyages - New Albany

Booked a cruise on American Duchess. Had to cancel and had travel insurance. Now over 90 days after cancelation, still no refund. Innumerable phone calls and no ability to get them to issue checks. Say it is 60 business days after cancellation. Today after 90 days they tell me authorized but still 2-3 weeks to write check Rebooked a second trip with credit and now this trip cancelled by them- America Duchess going out os service. Terrible customer service. Do not respond to emails and can not speak to supervisors Would love to spend my money and travel in America. Just not with American Queen Voyages.

I want to make everyone aware: All of you know my wife and I travel a lot and many of you reach out to us about your travel plans. I 'm now up to 105 countries and all 50 states. So, when something happens in the travel industry that is so egregious that it goes against all good and ethical business practices, it 's important I let my friends know (and my friends may want to cross post this to warn their friends). Let 's keep a couple of things in mind as you read this: when the trip reservations and payment were made the Mississippi River had normal flow and businesses have (or should have) insurance for natural disasters or at least anticipate losses that could occur in their chosen industry. This is a story about the American Queen Voyages, American Queen Steamboat Operating Company, LLC, Victory Operating Company, LLC, SEA Operating Company, LLC and Steamboat Society of America. Everyone has probably heard of taking a paddle wheeler down the mighty Mississippi River, right? Well, that was a bucket list item for us. But of course, the Mississippi River is now running dry which is beyond anyone 's control. American Queen Voyages has at the very last moment sent us a substitution for our trip that is in NO way acceptable. They want to send us from Louisville, KY to Clarksville, TN on the Ohio and smaller rivers. Not even close to what we signed up for. Some pertinent points are: 1. We didn 't purchase a trip to cruise a river but to cruise THE Mississippi River. I have covered every inch of the smaller replacement rivers my entire life, having grown up in Kentucky. I could be the tour guide for every one of their land excursions and drive the boat. 2. The substituted stops hold no significance for us, and are of no interest to us we were looking forward to civil war landmarks and immersion in the blues roots on the great Mississippi. 3. We don 't see any value that would justify spending $7300 per couple on a weeklong trip that could easily be covered by car in 2 days or less. We would have been happy to roll over the money and go on the Mississippi next year, but American Queen Voyages is refusing us that as an option. And canceling at this late date will cost all of us all our money, which was paid way in advance. Now after receiving no customer service, I began to search even more and found that recently America Queen Voyages has been receiving terrible ratings and reviews and has a VERY low F rating from the Better Business Bureau. I will now be required to file suit in the United States District Court for the Southern District of Indiana to get my money back. I don 't want this to happen to anyone else. I do hope our Georgia Attorney General, Chris Carr, can at least warn Georgians, and you can caution all your friends, how the American Queen Steamboat Operating Company, LLC and the Victory Operating Company, LLC who advertise and do business as AMERICAN QUEEN VOYAGES and its CEO, John Waggoner, refuse to take responsibility for a Steamboat/Paddle Wheeler company selling the Great Mississippi experience by substituting an inferior product. They should know instances such as this can occur and should prepare and insure for them instead of trying to pass their losses on to their customers. Follow for more info to come. @ACGKY1 @AQVoyages @CruiseAQSCUK #AmericanQueenVoyages #DiscoveryRunsDeep #AQVoyages @americanqueenvoyages @TravelPulse #Travvy Awards #AGENTatHOME Magazine @SteamshipHistoricalSociety @SSHSA @TourRadar @ChrisCarr_Ga @attorneygeneralchriscarr

I have traveled with this line several times. Most recent cruise was 7/2022. The cruise overall was fine. Some of the cleanliness was lacking compared to a prior 12 month cruise. There were several issues with changes in the debarkation location. All of these companies cite covid employee shortages as their problem. My big issue is cancellation refund. I had prepaid for a cruise leaving 11/2022, but after the less than stellar trip in July, I decided to cancel the November trip. I canceled on 7/28/2022. They first told me 30 days for a refund. Then 45 days, then 60 days. Then 60 days only counting working days, not calendar days. There is no corporate number to call, you have to deal with booking agents working from their homes. I finally turned the dispute over to my credit card company. They have not been able to get the refund check sent to me. On 10/11/22 a representative of the cruise lines called to verify my home address of where to send the check. The person knew the exact amount, so it was not a scam call. AS OF 10/22/2022 I HAVE NOT RECEIVED MY REFUND CHECK FROM AMERICAN QUEEN VOYAGES. THEY ARE VERY UNRESPONSIVE TO EMAILS. THE BOOKING AGENTS TELL ME THEY HAVE TO COMMUNICATE WITH CORPORATE VIA EMAIL. ALL OF THIS IS UNACCEPTABLE. I will no longer be a customer of this cruise line. To add to this, their marketing department keeps sending me emails to book future cruises.

I booked a cruise for this December, the cruise line canceled the cruise. It's been 60 days and I haven't been given a refund. Called multiple times. I was told I was speaking to a supervisor, only to find out she wasn't a supervisor. They refuse to transfer me to accounting and cannot tell me when I will be refunded. Do not book a cruise with this company. Horrible customer service and you may never see the cruise or your money again!!! If I could give 0 stars I would. Buyer beware!!!!

Highly disappointed with this boat. We just got off a trip from Minneapolis Mn to New Orleans, la. The boat definitely needs to be refurbished. The wallpaper was peeling off in our room, flushed toilet and water shot out of the wall. Air conditioner not always working throughout the boat. Entertainment not as good as the big cruise line, so we were bored setting on the deck watching the shoreline pass by. Three ports of call cancelled because of low water. Last two ports of call were cancelled because of accident between tugboat and barges, so they wanted to be in New Orleans early for those passengers who needed to fly out on time. The only good thing we can say we're the hop on hop off buses they used on shore excursions were excellent in getting us into the ports where we stopped. September 12 to September 26, 2022