Reviews
The Steak ‘n Shake in Richmond, KY has received mixed reviews from customers, with some expressing disappointment in the level of service and the greasy food. On the other hand, there are positive reviews highlighting exceptional customer service, delicious food, and overall great experiences. The restaurant has gone through changes, including self-serve kiosks and limited menu options, which some patrons miss. Despite the changes, there are still loyal customers who appreciate the cleanliness, friendly staff, and tasty offerings. Overall, opinions are varied, but the consensus seems to be that the Richmond location could use some improvements to regain the classic Steak ‘n Shake experience, Steak n Shake typically has an average rating of 3.7.
Reviews from various websites
The steak n shake experience is gone. No more kids meals in car boxes or paper hats. No more wait staff, the menu has been cut drastically and you just order on...
read moreThis particular visit was good if I left out the comment concerning the laboratory. The men's restroom had both, the urinal AND the stall, been horribly ignored...
read moreThe Steak ‘n Shake in my down was shut down and hardly travel to Richmond and had to do some running. Went to this location and Eugene was working the window. P...
read moreReally great service and wonderful food! Always hot, cooked well, and delicious. The employees are very nice and check on you often. I really love this place.
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