Reviews
To date you have access to 5542 ratings from 7 website(s). The median rating for Franks Italian Restaurant is 4.6, signifying that this restaurant is incredibly well regarded by its guests. Frank's Italian Restaurant in Roanoke has received mixed reviews from customers. Some have complained about poor customer service, difficulty ordering online, and issues with food not being processed. Others have praised the food quality, with highlights including the Chicken Fettuccini, shrimp linguine, and Chicken Calzone. The food is described as delicious, made to order, and generous in portion size. Some customers have noted minor issues with certain menu items like bland garlic knots, but overall, the experience seems to vary depending on individual preference. The restaurant is said to have a family-friendly atmosphere and caring staff. While there are other Italian options in town, Frank's seems to hold its own in terms of providing good food and service to its patrons.
Reviews from various websites
Worst customer service I have ever had. I placed an order online at 10:59am (they open at 11am). I had never ordered from Fanks so I was hopeful. At 11:45 I sta...
read moreWorst customer service I have ever had. I placed an order online at 10:59am (they open at 11am). I had never ordered from Fanks so I was hopeful. At 11:45 I sta...
read morePoor customer service, difficult to order on line and when you call to get a real person, they hang up on you! I Do NOT Recommend. Unfortunately, I...
read moreNot that great...ordered from Frank's a few times...pizza and wings okay, subs are bland with no seasoning (steak and cheese) and entrée's are plain and chicken...
read moreHorrible customer service. Food is decent but worst service in town! My wife and I have ate there once a week since they opened and have noticed service to have...
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read moreI have always gotten a good amount of food for the price Frank's in the past. Just ordered takeout and when I got home realized that they are looking at a $11 s...
read moreAfter a long drive, Frank’s hooked us up with phenomenal meatball and chicken parm subs. The ladies were so helpful and super friendly. An absolutely perfect ex...
read moreI will never eat there again. The food on the buffet was not good. Not enough variety. The salad bar, if you want to call it that, was so small. Not enough vari...
read morePizza is always cooked perfect. Friendly staff. I eat take out pizza
Stopped there for lunch after Zoo with my 5 grandkids, all enjoyed the Buffet.
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read moreDelicious and made exactly to my requested specifications! In particular, the pasta was al dente, which most restaurants get wrong even when I specifically ask...
read moreWings were excellent. Salad was delicious and shrimp tasted very fresh.
The subs were bigger than expected and tasted great. Portions seemed generous and the prices were fairly reasonable. Would definitely recommend and will order a...
read moreFood is always tasty. Arrived as ordered. Delivery time was within posted time.
Chicken Fettuccini was excellent as was the shrimp linguine. The Caesar dressing was very, very good. The only thing that was at all disappointing were the garl...
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