It's A Grind Coffee House Reviews (2084)

A establishment without a rating is almost like a beer garden without a guest. Menulist has collected all reviews for It's A Grind Coffee House so you can get a picture based on the opinions of other visitors. So far, there are 2084 evaluations found on 2 pages. The average rating for It's A Grind Coffee House is 4.5, which means this restaurant is incredibly well regarded by its guests. Help other guests with your review through our rating system.

Overall Total Score

4.5 out of 5

Outstanding | 2084 reviews

Reviews from various websites

All reviews for It's A Grind Coffee House from all websites. The restaurant offers good food (4.5 stars) and is one of the best restaurants in San Leandro.

yes they have vegan options (burrito, queensadilla, vegan milk) but they taste bad or no taste. Drinks are also much too sweet. don't go back. I guess at least...

Definitely a Go-to when you shop in the area. I love how to offer plant-based milk and have beautiful outdoor seating. I wish she had more vegan things to eat....

many places to sit, but there is a long waiting period because there is only one hired. the writer cannot understand English very well, which increases the chan...

definitiw a go-to when they shop in the opposite. I love how to offer plant-based milk and have beautiful sitting places in the open. but I wish she offered mor...

many places to sit, but there is a long waiting period because there is only one hired. the writer can not understand very well in English, which increases the...

Last update : 30.03.2023

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"Food is good but need to step up customer service.I ordered on DoorDash and got a reasonable ETA so I started walking to the store. This was lunch time. When I got to the store, ETA jumped twice so then I had to wait 40 minutes to get a salad. I asked them if they can expedite it, they said no. I asked them to cancel and they said I have to wait 15 minutes.Obviously DoorDash needs to do better but a couple recommendations that the store can take to improve:1. Stop taking orders if you are out of capacity, especially for pick up at peak time. People walk to the store instead of waiting at home. I don’t check my phone every minute to see whether the ETA increases or not. I get an ETA and I walk. It’s a very bad experience that ETA increases significantly when you are already waiting in the store.2. Show some empathy and be kind to your customer. Lunch time is very tight for most people working in the city. I understand it’s taking longer to prepare the food and the least you could do is to help me cancel order right away so I can stop waiting and go somewhere else. Btw if I cancel on my end, I do not get a refund. All I got was “sorry there’s nothing I can do”.3. The other thing you could do is to route my order to the in store purchase queue which seems to have a shorter wait and start preparing my food right away instead of telling me I have to wait another 40 minutes. No way you are asking your customer to wait 40 minutes for a salad in a supposed to be “fast” food restaurant.Let me know how you think of my recommendations."

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