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Based on the average evaluation of 4.4, the El Pollo Loco is definitely worth a visit.

Menulist
1.0 ★ from 2 reviews

This place is terrible. Horribler customer service. The staff is lost. Order online and there were more than 20 minutes before you ask where my order is and no...

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After I finished telling the lady behind the checkout what I wanted, she asked me if I wanted chips and salads, I said yes, but then I asked if it cost extra, s...

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Doordash
4.5 ★ from 1600 reviews
Sirved
3.4 ★ from 82 reviews
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Full Menu

In El Pollo Loco, guests will find a large variety of delicious menus with chicken, the customers have the opportunity to eat a hot and spicy soup - as a prelude to the meal or as a main course. In case that's still not enough, customers can easily follow the trend from the USA and order a generous number of tasty chicken wings and eat them.

The current list of dishes may be expanded on site to include seasonal specialties and weekly recommendations. In addition to a variety of meals, the card also offers a selection of beverages and typical house dishes. Additionally, the list of dishes also takes into account dishes and ingredients that have been positively highlighted by customers, even if these have not yet been entered.

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"Food is good but need to step up customer service.I ordered on DoorDash and got a reasonable ETA so I started walking to the store. This was lunch time. When I got to the store, ETA jumped twice so then I had to wait 40 minutes to get a salad. I asked them if they can expedite it, they said no. I asked them to cancel and they said I have to wait 15 minutes.Obviously DoorDash needs to do better but a couple recommendations that the store can take to improve:1. Stop taking orders if you are out of capacity, especially for pick up at peak time. People walk to the store instead of waiting at home. I don’t check my phone every minute to see whether the ETA increases or not. I get an ETA and I walk. It’s a very bad experience that ETA increases significantly when you are already waiting in the store.2. Show some empathy and be kind to your customer. Lunch time is very tight for most people working in the city. I understand it’s taking longer to prepare the food and the least you could do is to help me cancel order right away so I can stop waiting and go somewhere else. Btw if I cancel on my end, I do not get a refund. All I got was “sorry there’s nothing I can do”.3. The other thing you could do is to route my order to the in store purchase queue which seems to have a shorter wait and start preparing my food right away instead of telling me I have to wait another 40 minutes. No way you are asking your customer to wait 40 minutes for a salad in a supposed to be “fast” food restaurant.Let me know how you think of my recommendations."
Last update: 19.04.2024