"We had looked forward to trying Bigg Smoak based on the overall good reviews but our experience was terrible. Once we were seated, our server took our drink order relatively quickly but it all fell apart after that. My wife decided to order a dessert first. Our server left and then we didn’t see her or anyone else for at least 30 minutes. I had to flag down another server to ask about ordering. She left to get our server, but instead we got the host who seemed diligent if slow about writing down our order. I also asked if he could check on the dessert order. More time passed seen without food nor a server return to our table. I again flagged someone to ask for a manager. By this point I had noticed several tables that were seated after us already nearing completion of their meal. When the manager didn’t respond I went to the front to ask for them. When I tried to explain our issue with the very poor service she rudely interrupted me and said something about reviewing the security tape to see when we’d been seated, that was a first. She also said something about the dessert order being confusing so nothing was done with it. I said that I hoped she would make things right and I got a curt what do you want. I said a discount would be a good start. After returning to our table, the dessert and food was finally brought out, but parts of the order were wrong. Our new server at that point, Gabbie, was very courteous and the only one that apologized for the poor service. Eventually the manager came but only to ask how the bill was being split . When I tried to say something she talked over me to ask how the bill was being split. She walked away and eventually came back to say that she’s applied a 25% discount on food but couldn’t discount drinks. Out of a bill of about $120 that amounted to maybe $20 so at best we received an overall discount of 10%. At no point did the manager acknowledge or apologize for the service, clearly it was inconvenient for to have to address us. The food itself was okay, but by the time it came we were so frustrated that it was hard to be impartial about it. We will definitely not go back."