Freshburger - Town of East Fishkill

I hate to do it but today was kind of my last straw with Fresh Burger. My coworkers and I have been coming here off and on for some months and it's a hit or miss but usually a miss. Today we ordered online, and I ran to pick up food on my break. Once I got back to my work establishment, I noticed my bag was missing half of my order. Also, another person I work with had ordered the Chicken Broth Bowl and it had NO broth. I called and they offered to refund however I was hungry, so I drove back and picked up the food. I was a little disappointed because this is time off the clock and money I lost to go back.Once I got back there the girl was super sweet and remade my coworkers order along with the other half of my order. I returned once again to my place of employment and gave the updated and remade order to the person in the office. The broth was ice cold and not all the ingredients were in the bowl. She threw it out and didn't eat. I called for a refund and was told it would take 3-5 days which is normal. What I didn't like is that there was no way to give a confirmation on the refund, and I honestly don't have time to clock the establishment or employees to get a refund. I do hope someone reaches out to the girl whose food was cold and wrong. (Small things like this have happened over the last few encounters I have had with this establishment, I just never was irritated enough to leave a review being that things happen, and people make mistakes) I believe when you are paying for a service or food things should try to be done correctly.On a positive note. I have ordered my husband burgers from here and he does like them very much and I would recommend the onion rings I truly like them, and their Ceasar salads are okay too.

It was my first time trying this place. It’s close to Amazon where I work. Customer service was superb. I love the atmosphere. Lovely Christmas music! The Zavi Special is the best drink!

The salad and juice I ordered were great, but the Mediterranean bowl was disappointing. The quinoa was somehow undercooked and baked into hard clumps. The crunchy chickpeas were also a little hard to eat. Compared to the salad, the bowl was a much smaller and blander portion.

FreshBurger was delicious! I got a burger and fries and both were amazing. The staff was very friendly and the place was very clean. I will definitely be back to try other items on the menu!

I wanted this location to still be delicious! We haven’t been in a while and we are so disappointed. It’s completely changed. I don’t know if the staff doesn’t know what’s happening or if they don’t stock correctly but we went once on a Saturday and it was such a miss we couldn’t believe it. So we went back this past Thursday and still couldn’t fathom just had bad it has gotten. Our first visit, we ordered for 4, two orders one of regular fries other sweet! The sweet were great but the regular fries are just a miss for us. My kids got the tenders and one a hot dog. Tenders were overly greased almost seemed like bad fryer oil. My husband got the grilled chicken sandwich it was ok just didn’t blow us away. I wanted to get soup they didn’t have it so I just got a juice. The juice was great but our server completely forgot it I had to go ask for it. The sodas were 3.50/4 each and all the flavors were empty. We were refunded the drinks so that was nice but it honestly is one of the best parts the cane sugar soda. About a week after we decided let’s give it another try must have just been an off day. We ordered the kids just a cheese and bacon fry and we got the garlic parsley butter fries. The cheese is shredded bagged cheese just tossed on the fries and we were informed they were out of bacon as the food was coming out. The cheese wasn’t even melted just kinda sitting on the fries, not what you think of for cheddar bacon fries or no bacon. The garlic butter fries were just soggy greasy and had lack of flavor. I’ve had garlic fries before usually the garlic is obnoxious I’ll be honest we didn’t even taste garlic. The sandwiches this time were just not what they used to be, sadly. Fresh used to be where you went to get a better option then junk while still eating something slightly junky! It’s now honestly below five guys! The food is lacking that fresh food ingredient, popping flavors it used to have. Not having ingredients for too many menu options isn’t a good look either. Better to lessen the menu and have all the options flowing and bursting with flavor. Too many things to make and not enough of a true staff to really make it all flow could have this once good place closing down. We sadly won’t be back. I personally love going somewhere my kids can get something they like and I can grab something like a healthy juice. But the food just isn’t edible. Can’t keep wasting $50 to leave wanting to go back out to eat for real food. So many options in our beautiful town, this one unfortunately I think is getting missed by many these days.