Dunkin' - Waynesboro

6/3/23: KUDOS to the gentleman at the register who went above and beyond for our daughter this morning at about 9 AM. Well-done and THANK YOU for your hospitality!Food: 5/5

Absolutely terrible. Terrible service. Terrible wait times. Terrible staff who were talking instead of serving. Terrible. I would put 0 stars if i could. This coming from someone who worked at a Dunkin and who would normally never leave a bad review.

Food and coffee is always great but I have sat in the drive through line today for over 20 minutes at this point and haven’t even reached the speaker. This is the worst service I have had here. (Edit: now 30 minutes) I would rather spend my money at Starbucks in Waynesboro than Dunkin.

I have been going to this Dunkin' Donuts since I moved to Waynesboro 5 years ago. For a while, it was just fine. Then I noticed the staff kept changing all the time, and the food and coffee was becoming more subpar. However, the experience I had earlier today took the cake.I had to run to Rite Aid today, and decided to get a coffee for my wife on the way home. I pull up to the drive thru speaker and wait. No answer. I decide to go inside. No one is in the store. I call out for someone. Nothing.Another customer comes in and asks what is wrong. I tell them that no one is here. All the while, I see at least 4 cars go up to the drive thru, wait, and then leave. After wondering what was happening, another customer suggested I call the police, in case an employee was in the back, perhaps hurt or unconscious.I call, the police come, and it turns out the one employee that was supposed to be inside is sitting in her car. She tells the police officer that the store is supposed to be closed because they are too short staffed. If so, why was the door unlocked? Anyone could have just walked behind the counter and ran off with donuts and coffee. Also, do not get me started on the last time I bought coffee for my wife at this store. They didn't fill her cup all the way, and there was barely any cream and sugar added.All in all, I do not know who owns/manages this store, but they need someone new running the place. Someone who can hire people who will do their jobs and do them well. Not people who sit in their cars and abandon the store and then claim they didn't see any of the customers driving into the parking lot or going inside.I think I might stick to Starbucks for a while.

I absolutely love the refresher drinks they sell, and their grilled cheese sandwiches is yummy too. Iced coffee is always delicious.Food: 5/5