Pan Pacific Whistler Village Centre

My very expensive ski jacket that I wore during the trip and hung up in the hall closet in our room was stolen during my stay. Beware of this hotel. This was our 5th stay here and now I don't trust the staff . Pretty disgusting to know that you can check into a hotel and the staff will steal your personal items.

I have been coming here for the past 11 years. What I love about it is the fact that they offer large 2 or 3 bedroom suites with fully equipped kitchen. I come here with my 2 kids and family so I need the large rooms and we like to cook home made food so it is perfect for us. They are priced fairly reasonable for what they offer. The location is very convenient. It is not a an ultra luxury hotel but it is luxury enough for a ski resort. It's walking distance from everything so very convenient. The breakfast is okay and ever since covid they only have cold breakfast in room. That is one of my complaints. The service over all is pretty good. 5 for the large suite 2 for the breakfast service

We love Whistler and have always stayed at the Pan Pacific. I think I will continue to do so but on account of all the changes from Covid this experienced was remarkably different. We always book and pay for a high floor 6 8. On this visit they acknowledged we were frequent guests then proceeded to tell us we were on floor 4! I was ticked off as we appreciate the views and peace that the higher floors afford us and we booked months ago with the huger premiums that those rooms come with !However we were upgraded to a large suite with a den and it had beautiful high ceilings , a huge balcony and it's own exit. As well as amazing views. It was louder so they did graciously also include our parking. I ended up preferring the room and loved the view of both mountains. This hotel is in a perfect location in the village which we love but these days operates more like a rental. Housekeeping is every third day and a basic service replacing towels and amenities and a very basic clean ! So each day you are making your own bed, cleaning your own kitchen and taking out your trash. Not a huge deal but when I am on vacation , I prefer hotels so I can get a break from what we do every day at home. This is not typical hotel service and it has made us consider rentals in the future. Breakfast which to be fair most hotels do not provide for free used to be a buffet. Now they deliver to your room that I personally prefer as you can enjoy in your Pjs and don't have to deal with queue jumpers. It's a nice choice ranging from cook your own eggs and bacon, vegan burritos, bagels and salmon, yogurt , waffles or cereal . It was great and we found we far had more than we needed ... it was a chill way to start the day and we picked up coffee in the village to make our own each day .Service like the rest of Whistler night now is very hit or miss. ! We were locked out of our safe for three days and there is no help with luggage etc . Love the property great pool and sauna, large rooms and great location just be aware it's more like a rental than a full service hotel

We had an amazing stay here at the Pan Pacific. The location was amazing right in the Village Centre. The staff were all super friendly and the rooms were very cozy. The Room we had had a little kitchen in it was perfect. Definitely would come back here again.

Breakfast here means Cook your own raw bacon and eggs First, my family and I have stayed at various Pan Pacific locations over the past 15 years. I understood that, as a member, We would receive a free upgrade, if available. I reserved a 1 bedroom suite. We were given a suite with a view onto a dark courtyard surrounded by other rooms. I asked for a room with something of a view, then we were upgraded. The funniest thing is, we chose to stay here because of the free breakfast! Instead it turns out you can have free cereal, or a burrito that you heat up in the microwave. But any actual traditional breakfast you have to cook basically from scratch. Honest to God I was given raw bacon and eggs and bread that didn't fit in the toaster. I could have saved money by staying at a better hotel, like the Fairmont or four seasons, and ordered breakfast in. I will in future. Management informed that a lot of people love cooking their own breakfast!? Almost funny if my kid wasn't so disappointed