Fuggles Brasserie

We dined in this delightful restaurant in the Feathers hotel and as it was the last night before lockdown the restaurant was particularly busy. The waiters however kept their cool as well as their professional standard and we thoroughly enjoyed the experience. The food was excellent and well presented with a fair choice available to suit most palates. We can thoroughly recommend this restaurant for an evening out in the beautiful country town of Ledbury.

I ordered food and a drink two weeks ago and I never received my drink, but after speaking to a waitress she brought over our drinks. Then we gave it a second go and I ordered food and drink, this time I received two different items to what I ordered. The waitress who served us was not the waiter who took our order and she provided me with the correct food, but at the end I was then charged for a completely different order and not what I ate. Worst of all I was charged a service charge for not receiving my order and for receiving the wrong order and the wrong bill and therefore a different service charge to what I was supposed to pay. I contacted the hotel regarding the incorrect bill and terrible service and I was completely ignored. I did not stay in the hotel just used the restaurant for business breakfast.

We did not stay at this hotel just had a table for lunch on the recommendation of my Aunt and Uncle.Had lunch at this establishment last weekend with my Uncle and Aunt who live in Upper Colwall. I was extremely nervous about physically going in to any eatery as obviously you can’t wear a mask to eat! My fears, however, were put to rest with the measures that had been put in place. Tables were set to be socially distanced, the restaurant was spotlessly clean and the staff were very respectful. When the waitress (who I personally felt should have perhaps been masked and gloved up maybe? brought our menus, I asked if they were disposable and she confirmed that they were. Once we’d finished with them, she put our names on them and set them aside for our dessert choice. When the cutlery arrived, wrapped in napkins, I asked if they’d been thoroughly cleaned and she again confirmed that they had been. The glasses were spotless. I felt quite comfortable in the environment that had been created in light of the pandemic. My only criticism would be that I felt that all tables should have had screening next to them it was a little unnerving seeing only a few screens dotted around. I feel that I would have felt totally safe had there been more screens. The toilets were absolutely spotless and very clean, although I sanitised the seat before using the loo!As for the food it was first class we all thoroughly enjoyed our meals and the Peach Melba knickerbocker glories were to die for!! I would highly recommend The Feathers in Ledbury for a meal at the current time, and as already noted, my only suggestions would be that there were more screens and the waiting staff should perhaps wear a mask and gloves.

Fuggles used to have an old world charm with a lovely dining room, divided into discrete areas. Now it’s like a motorway cafe with lines of tables. I suppose it allows more “covers” during dining hours but the place now completely lacks any sort of sort of atmosphere. It appears more like an extension to the bar so that might account for the “pub like” food. The menu was not very inspiring either although I must say that the pulled pork and celeriac croquets and the roast rump of lamb were excellent but it appears that most of the other choices made by the other five members of our family party were disappointing. Not inedible but lacking flavour. Also for “pub food”, it was severely over-priced. The service has remained good and I must complement the waitress who was very patient with an elderly relative taking an inordinate amount of time to choose his glass of wine. Having dined here several times over the years and always been pleased, I won’t be rushing back.

We had a really lovely meal here, we chose the Gammon. Excellent. Very nicely cooked and as they were busy we did not wait that long, very reasonably priced. Unfortunately I cannot say that about the coffee shop, please see my other review....