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Contribute FeedbackDespite the fairly good condition and cleanliness of the restaurant, the major issue at this McDonald's seems to be the lackluster staff. Customers have complained of long waits and inadequate service, with the atmosphere feeling more like a social hangout for the employees. From flies in the dining area to unattended orders, the lack of management oversight is evident. While the drive-thru service is praised for its speed and friendly staff, the overall experience of dining inside seems to be lacking. With complaints ranging from poor food quality to indifferent service, this location may need some serious improvement to match the standards of the brand.
I have visited this McDonald's location for a few years now, and they were once known as the slowest in the valley based on my past experiences. However, today I stopped by and quickly grabbed a few coffees through the drive-thru. It seems like they have made some improvements.
Where's the manager for this place? Judging by the service, it's seriously lacking in management oversite. Most of this staff should be fired or at the very least, retrained so that they can recognize what a customer looks like and how to act accordingly.
We thought we would quickly go through the drive thru and what a mistake!! Not just us, but cars after us were all asked to pull over and our order would be brought out to us. Needless to say, the small parking lot of...the mcdonalds was seemingly full of cars waiting for their orders to be brought out to them. And it only took about minutes!! If this is the norm for this particular location, it is amazing the franchisee keeps their mcdonalds franchise.
We stopped for breakfast on the way from Kelowna to Lake Louise. The McDonalds was clean and had a familiar menu. We had the Big Breakfast which consists of scrambled eggs, sausage, hash browns and an English muffin. Unfortunately the eggs seemed pre-cooked but the...rest of the breakfast was what I expected.
Can’t even rate this place, the dirtiest ! Worst McDonald’s I have ever been in!!!!!!!!!! There was no one at the counter, had to wait forever to order,!!!!! took ages to get our food , the tables were dirty, the floors were filthy, and I...don’t even want to get started on the abhorrible condition of the washrooms!!! I will go hungry before I will ever stop there again!!! A very disgusted customer!!!!!!!!!!